- Individuals who were shielding in the past should now follow the same advice as others in their tier and follow the extra protection advice (https://bit.ly/35ygckM)
- The Scotland-wide helpline number is still in operation (0800 111 4000)
- People will remain on a shielding list and will receive updates through the SMS Shielding Service
- Guidance for individuals at higher risk of covid – letters sent to individuals on shielding list about protection levels and guidance for keeping safe.
- Postcode checker for COVID restrictions by protection level (https://bit.ly/3pg2KdC)
- Facilitated by GCVS
- Online directory (https://www.glasgowhelps.org/)
- Help can be requested by email (email@example.com) or via the Text Line (07451 289 255)
- Up-to-date information about covid, shielding, trace and protect, health and wellbeing (https://bit.ly/38wNjpb)
- Information also available in different languages and formats
- Self help guide to identify symptoms and what action to take (http://bit.ly/2OjEKs7)
- Vaccination information (https://www.nhsinform.scot/covid19vaccine)
- Scottish Covid Vaccination Helpline: 0800 030 8013
FACE COVERING EXEMPTIONS
- Scottish Government Guidance on reasons why people may be exempt – https://exempt.scot/face-covering-exemptions/
- Face Covering Exemption Card – administered by Disability Equality Scotland. Online request form (https://www.smartsurvey.co.uk/s/exempt/) or by phone (0800 121 6240). Card available in printed version and digital version for phones.
- Face Mask Exemption Badge – can be requested from Euan’s Guide (https://www.euansguide.com/news/face-mask-exempt-badges/)
GLASGOW CITY COUNCIL & GLASGOW LIFE
- Glasgow City Council services – updates on their website https://www.glasgow.gov.uk/coronavirus and in BSL (https://www.glasgow.gov.uk/covidbsl)
- Glasgow Life – updates on their website (https://bit.ly/2Z3Uhil)
- Digital Support Helpline – advice with any digital enquiries, Mon, Wed & Friday, 9.30am-5pm & Tues & Thurs, 9.30am-8pm. Tel: 0800 158 3974
- Glasgow City Parents’ Group – digital resource site with handy guides to help families gain a better understanding of the digital apps used by Glasgow schools (http://bit.ly/2Log14s)
- Good Move – support for older adults and people who are shielding to keep physically active (http://bit.ly/38oRjcy). Support is available online, via the telephone and home based packs. Contact the Good Move team by phone (0300 343 0400)
Some mutual aid groups are reviewing their support now that shielding has ended
- Glasgow Mutual Aid – Twitter and Facebook
- Govan Mutual Aid – Facebook
- G53 Together – collection of projects offering support during COVID-19 (http://g53together.scot/). To contact, phone the community helpline (0141 378 8541)
- Mutual Aid UK – website with information about local groups and resources (https://covidmutualaid.org/)
- Viral Kindness Scotland – request help online (https://www.viralkindness.scot/) or phone (0800 054 2282). They are also on Facebook and Twitter
- Red Cross – corona virus helpline for people who feel lonely, worried or can’t get out for essential supplies (0808 196 3651)
- Southside Self Isolation Supporters – no longer accepting requests for support as demand has dropped but information about organisations is available on their Facebook page or by email (firstname.lastname@example.org)
- Food bank – operating in 3 locations in South West (details at end of document)
- Preshal Trust – providing hot food for collection on weekdays, 11am to 3pm and food parcels by arrangement. Details on social media and by phoning (0141 445 3689).
- Govan HELP Food Pantry – subsidised community shop. The Pantry will be open on Wednesdays & Thursdays, 10.30– 3pm in the Pearce Institute (side entrance beside war memorial). Membership £2.50 for 10 items, baby packs £2.50 and cleaning packs £2.00.
- Coming Home Centre – Food packages are available on request. Details on their Facebook page.
- Food for Good Meals Programme – food bags and frozen meals available for collection at Elderpark Community Centre on Wednesdays, 6pm to 7.30pm & Saturdays, 2pm to 4pm. Dig-in vouchers are also available but should be requested by partner agencies as they are not publicly advertised.
- Zoom Cook-a-longs – real time cook-a-long every Thursday, 1pm-2.30pm. Ingredients are provided and can be collected from Dig-In on a Wednesday. Bookings can be made through the Moogety Grub Hub or Dig In Facebook pages or by emailing Anne (email@example.com). Waiting list in operation.
- Grub Club – weekly cook-a-long group for young people aged 12 and up, every Friday, 2pm-4pm. We also provide free ingredients bags via Dig In. Ingredients are available from Dig-In. Bookings can be made through the Moogety Grub Hub or Dig In Facebook pages or by emailing Anne (firstname.lastname@example.org). Waiting list in operation.
- Gilded Lily – delivering food packs to women in Govan every Monday and Tuesday (email@example.com)
- Refuweegee – providing essential food, toiletries and entertainment packs to individuals and families across the city. Text PACK to 07520648388.
- Trans Small Library Glasgow – groceries and supply fund for trans people who are out of work and struggling. Assistance requested by email (firstname.lastname@example.org)
- GYIP – free lunches available to children and young people from GYIP office between 11am and 3pm
- Salvation Army – hot food van will be in Govan at 3 locations: Mondays, 12-1pm and Fridays, 7-8pm at the Salvation Army Hall in Golspie St & Thursdays, 7-8pm at Govan Cross
Interactive free food map – map of organisations providing food packages and meals across Glasgow (https://www.urbanroots.org.uk/freefood/)
LEGAL & FINANCIAL INCLUSION
- Govan Law Centre – Freephone 0800 043 0306, WhatsApp (07564 040 765), Facebook Messenger and email (email@example.com)
- Money Matters – support with income maximisation, benefits (including in work benefits), debts and energy/fuel top-ups. Telephone (0141 445 5221) or email (firstname.lastname@example.org)
- Glasgow Life Help to Claim & Maintain Service – assistance for individuals to make a new claim for Universal Credit or to update UC claim online. Telephone support only just now. Telephone 0808 169 9901 to book appointment.
- Unlock Employment – offering support via phone, email, Facetime and pre-booked appointments. Digital lending library available. Gerry can be contacted by phone (07402601787 ) or email (email@example.com).
- G51 Literacy Support Service – online, interactive literacy support and advice for people who are looking for help with CVs and job applications. Must be resident in the G51 postcode. Referrals to Shaun Pearce at Glasgow Life: (firstname.lastname@example.org)
- G51 Journey 2 English course – interactive, online course with 4 weeks online support for ESOL learners. The course is aimed at pre-intermediate and intermediate learners in the G51 postcode. Referrals to Shaun Pearce at Glasgow Life (email@example.com)
- Job Centre – as of 18.01.21, opening hours will be 10am to 2pm for individuals who are unable to interact with advisors on the phone or digitally.
- Linthouse Housing Association (0141 445 4418) – COVID-19 specific information on their website (https://www.linthouseha.com/covidinfo.html).
- Elderpark Housing Association (0141 440 2244) – COVID-19 specific information on their website (https://elderpark.org/coronavirus/)
- Govan Housing Association (0141 440 0308). Info on their website (https://www.govanha.org.uk/) and their social media.
- Glasgow Housing Association – services being re-introduced on a phased basis and food parcels are available for vulnerable tenants through their Eat Well scheme. Updates on their website (https://www.gha.org.uk/ways-we-can-help)
- Southside Housing Association (0141 422 1112). Updates on their Facebook page and website (https://southside-ha.org/coronavirus-covid-19/).
- Make, Do & Grow –-shop closed during restrictions but online craft creative sessions taking place. Details on their website (https://www.makedogrow.co.uk/lockdown/) and social media (Facebook & Instagram).
- Indoors/Outdoors – weekly activity sessions for families with young children in partnership with Make Do and Grow, encouraging outdoors and indoor craft activities. Sessions take place every Friday afternoon as a live event through the Moogety Grub Hub Facebook page and can be accessed again through the Moogety Grub Hub YouTube channel.
- Saturday Socials – take place every Saturday, 1pm-1.45pm on Zoom with chat, quizzes and activities. Contact Anne for details/to join (firstname.lastname@example.org).
- Govan HELP – closed for drop-ins but support available remotely. Details on Facebook and Twitter
- Plantation Productions – running online crafts and creative activities in April & May. Packs containing the materials can be given to staff members and organisations to distribute to participants or posted to individuals. Contact Amy on 07525 195 239 or by email email@example.com
- KPC Community Response Team – support for individuals who are self-isolating and unable to leave the house for shopping or to pick up a prescription (firstname.lastname@example.org). 7 days a week, 9am to 5pm. Partnership with other organisations to cover South Glasgow and funded by GCVS.
- Gilded Lily – running online workshops on Zoom. Details on their social media pages or get in touch by email (email@example.com).
- Govan Community Project – advice on applying for Home Office support and emergency accommodation, foodbanks, English classes and online social groups. Helpline hours are Mondays, 9.30am-1.00pm and Tuesdays-Fridays, 9.30am-4.00pm (0141 445 3718).
- Starter Packs – deliveries have resumed and are accepting referrals by email (firstname.lastname@example.org). Packs include bedding, pots and kitchenware and household cleaning materials. Skeleton staff and remote working are in place to keep staff safe so packs might take slightly longer than usual.
- Maslow’s Community Shop – open on Mondays & Wednesdays, 10am-4pm for referrals but not customers. Updates and useful information on their social media pages. Donations accepted on a Friday with list of requested items on Facebook
- Lifelink – online wellbeing classes and CBT classes via Zoom. Referrals as per usual Lifelink procedures and telephone assessment will take place to ensure suitability.
- Anxiety UK 03444 775 774
- Breathing Space 0800 838 587 (6pm to 2am and all weekend)
- Samaritans 116 123
- Cruse Scotland 0808 802 6161
- SHOUT Text SHOUT to 85258 (24 hour text helpline)
- Caledonia Cremation 03000 113 301 (bereavement support)
- Families Outside 0800 254 0088 (support for families of prisoners)
- Shelter Scotland 0808 800 4444
- SCOTWRAS 0344 515 1310 (housing/homeless advice – staff only)
- Glasgow Disability Alliance 0800 432 0422
- Victim Support 0800 160 1985
- Govan Law Centre 0800 043 0306
- Royal Bank of Scotland 0800 051 4177 (over 70s & people who are shielding)
- Citizens’ Advice Scotland 0800 028 1456
- Rape Crisis 0808 801 0302 (6pm to midnight)
- Age Scotland 0800 1244 222
- Silverline 0800 470 8090 (24hr helpline for older people)
- Parentline 08000 28 22 33 (for kinship carers also)
- NSPCC Helpline 0808 800 5000
- Childline 0800 1111 (9pm to midnight)
- Young Minds Text Service Text YM to 85258 (24hr support for young people)
- Scottish Autism 01259 222 022 (Mon & Wed, 10am-4pm and Tues, 10am-7pm)
- Alzheimer Scotland 0808 808 3000
- Macmillan Cancer Support 0808 808 0000
- Macmillan & NHS Bereavement Centre 0141 457 5373
- MS Society 0808 800 8000 (Mon-Fri, 9am-7pm)
- HIV Scotland 0131 558 3713
- Epilepsy Scotland 0808 800 2200
- Gamcare 0808 8020 133 (24hr support for gambling)
- Stroke Association 0303 3033 100
- RNIB 0303 123 9999
- Action on Hearing Loss 0808 808 0123 (webchat and video calls available)
- Carers’ Information Helpline 0141 353 6504
- MECOPP (supporting ethnic minority carers) 0131 467 2994
- MECOPP (Chinese language line) 0131 467 2996
- MECOPP (Asian language line) 0131 467 2997
- Scottish Refugee Council 0808 196 7274
- Glasgow Council on Alcohol 0808 802 9000
- Over 50s Alcohol Helpline 0808 801 0750 (Mon-Fri, 12pm-8pm & Sat/Sun, 10am-4pm)
- Scottish Families Affected by Drugs & Alcohol 0808 010 1011
- LGBT Health & Wellbeing 0300 123 2523 (Tues & Wed, 12pm-9pm and Thurs & Sun, 1pm-6pm)
- LGBT Health & Wellbeing https://contactscotland-bsl.org/ (for people who are deaf or hard of hearing, Tues/Wed, 12-9pm & Thurs/Sun, 1-6pm)
- National LGBT Domestic Abuse Helpline 0800 999 5428 (Mon/Thurs,10am-5pm, Tues/Wed, 10am-5pm, Fri, 1pm-5pm & Tues, 1-5pm for trans specific service)
- Mindline Trans+ 0300 330 5468 (Mon & Fri, 8pm to 12am)
- Scotland’s Domestic Abuse & Forced Marriage Helpline 0800 027 1234 (24hrs)
- National Domestic Abuse Helpline 0808 2000 247 (24hrs)
- Young Minds Parents’ Helpline 0808 802 5544
- Scottish Child Law Centre (for workers) 0131 667 6333
- Scottish Child Law Centre (for children & young people) 0800 328 8970 (landline)
- Scottish Child Law Centre (under 21s) 0300 330 1421 (mobiles)
- Amina Muslim Women’s Resource Centre 0808 801 0301 (Mon-Fri,10am to 4pm & Wed, 6-9pm for 16-25s)
- Abused Men in Scotland 0808 800 0024 (Mon-Fri, 9am-4pm)
- Ibrox Parish Church – Mondays 12-2pm (10am to 2pm for donations)
- Mosspark Baptist Church – Wednesdays, 12-2pm
- Hillington Park Church – Fridays 10am-12.45pm (please note the slightly earlier closing time)
Dedicated email addressed for referrals: email@example.com
If you are using this please do the following:
- Send it BEFORE we open on the day. We don’t have the resources to check email during opening times.
- Give us the following information:
- Name of the person referred.
- Their address – including post code – (and phone number).The number of adults and children in the household.
- The age and size of any of these children who are in nappies. If we have received any donations of that size of nappy we will make them available.
- The reason for the referral.
- The “voucher” number. Even if you are not using a paper voucher please use the number and cancel the paper voucher. If we are going down this route, then we may issue you with a batch of “vouchers” which is the log sheet which accompanies them through the post. Each email referral must have a unique and valid number on it.
Agencies can request a list of voucher numbers if they don’t have access to paper vouchers so that they can email referrals.