The Right to Repair Scheme enables you to have certain essential repairs called ‘qualifying repairs’ completed within a maximum timescale
If it is a qualifying repair and our contractor fails to start the repair by the target date provided, you may instruct an alternative contractor to carry out the repair instead. You will also be entitled to a compensation payment from Elderpark Housing Association. We will tell you when you report a repair if it is a ‘qualifying repair’ under the Right to Repair
Priority Timescales for repairs
Priority One – Emergency repairs – Within four hours
Emergency repairs are repairs that have an immediate consequence for your protection, safety and security. If circumstances are abnormal or the repair is complicated, it will be made safe until the long-term repair can be organised.
Priority Two – Urgent Repairs – Within two working days
Urgent repairs are those repairs which, whilst they do not have a consequence for your protection, safety and security still need doing quickly.
Priority Three – Routine Repairs – Within seven working days
Routine repairs are repairs mainly to the fixtures and fittings.
Routine Common repairs 10 days
Other major repairs 30 days