Customer Services Advisor
Full-Time, Temporary Maternity Cover until November 2024
Salary: £23,362 – £26,419, EVH Grade 4 Spinal Point PA9 – PA12
Do you believe in delivering excellent customer service? Do you go above and beyond for customers? If so, we are looking for someone like you to join our Customer Services Team on a temporary basis to cover maternity leave.
You will be the first point of contact for our customers and will be responsible for delivering services that are most valued including a reactive repair service encompassing repair diagnostics, instructing work orders and managing to completion, reviewing customer satisfaction surveys and complaint handling. In addition, you will provide housing advice and assess housing applications along with carrying out general administration tasks. You will deal with enquiries face to face at our reception desk, over the telephone and via digital platforms.
What we offer in return is an excellent working environment within the heart of our community, a commitment to supporting and developing the successful candidate’s skills, knowledge and experience, excellent conditions of services and a strong pension offering.
To apply for this role we are inviting candidates to submit a CV with covering letter to firstname.lastname@example.org using the criteria in the person specification to outline and demonstrate you have the knowledge, skills and experience relevant for the role. Please ensure you cover all the relevant criteria as the shortlisting panel with assess each application against this.
Closing date for all applications will Friday 1 December 2023 at 12 noon. It is anticipated the interviews will take place week commencing 4 December 2023.
Director of Finance and Corporate Services
Full-Time, Permanent, 35 Hours per week
Salary: £ 63,486 – £66,530 – EVH Senior Management Grade 9, SM11 – 13
A fantastic opportunity has arisen to join us as Director of Finance and Corporate Services. This is a key role within our organisation as you will be part of our Senior Management Team, working to provide leadership, management and support to the finance and corporate services team in the delivery of effective financial management, treasury management, governance and compliance, human resource, IT and the corporate service function of the Association.
Experienced at a managerial level, you should have excellent communication skills and the ability to build strong relationships across our organisation including with colleagues and our Management Committee. Membership of a relevant membership body (CIH or ACCA, ICAS, etc) and experience within a regulated environment is also sought. You should have experience in leading and developing high performance teams and be able to assist in the development of strategies which relate to the Association.
What we offer in return is an excellent working environment within the heart of our community; a commitment to supporting and developing the successful candidate’s skills, knowledge and experience; excellent conditions of service and strong pension offering and a sense of ambition to support the successful candidate to excel in the role.
To apply for this role, we are inviting candidates to submit a CV with cover letter, detailing how you meet the relevant criteria within the Person Specification and their particular reasons for applying for the position within Elderpark Housing. Please note that the person specification criteria will be assessed at different stages within our recruitment process along with other aspects relevant to the role. The content of the CV and covering letter will form the assessment stage at longlisting / shortlisting therefore candidates are advised to be thorough in demonstrating why they are the best fit for the role.
Please send your completed CV and covering letter to our retained advisor, David Bond at email@example.com . You can also email us if you have any questions about the role. Further information can be found via our website where you can find our latest newsletter, annual report and business plan www.elderpark.org/vacancies.
Closing date for all applications will be Friday 22nd December 2023. It is anticipated the interviews will take place in week commencing 8th January 2024.
We are committed to equality and diversity and welcome applications from all sectors of the community.