Your Voice In Your Community

From the graph above we have segregated tenant engagement and participation into two separate streams.

• Your individual voice looks at how you access information and give feedback on services relating to your home and environment
• Your collective voice, looks at the formal structures and decides which housing policies and strategies are appropriate for Elderpark

Those who participate in formal structures have made a commitment to developing their knowledge and with this responsibility comes the power to make decisions on policy and strategy.

Our Tenant Engagement and Participation Strategy aims:

• Tenants determine the scope, remit and form of participation
• We offer a range of ways to get involved which reflects your needs and level of commitment
• We will demonstrate the impact and influence participation has on decision making
• We encourage a participatory culture set within excellent customer care values

What we want this strategy to achieve is to:

• Improve performance
• Achieve value for money by delivering the right service
• Improve tenants’ experience of our services
• Meet our regulatory and legal obligations
• Maximise the potential to develop the individual, including access to digital information

 To understand how we might achieve this, we plan to:   

• Conduct Digital survey of tenants
• Conduct Paper tenant survey / telephone surveys (for those without Digital access)
• Produce “Empathy maps” by interviewing vulnerable people and how they engage with us
• Survey Staff
• Pull all information together to develop a strategy and action plan