IMPORTANT CHANGES TO REACTIVE REPAIRS SERVICE

Written By Elderpark Housing

Changes to our reactive repairs service

From Tuesday 21 July 2020, The Turner Group will be responsible for carrying out most of the associations reactive day to day repairs.

The Turner Group must complete repairs within the following agreed contract target time scales:

Qualifying repairs 1-7 days
Routine repairs 7 working days
Routine common repairs 10 working days
Emergency repairs Attend within 2 hours (completed next day)

Appointments

When you report a repair to the association we will check the contractor’s availability and agree a mutual appointment date with you within the above contract target times.

Covid 19 Guidelines

From the 21 July we will now be operating a full maintenance repairs service including routine repairs although our offices are currently closed until further notice.

Please note that all of our contractors will be operating strict safe working practices issued by the Scottish government in terms of safe distancing and PPE.

When reporting a repair you must first confirm that no person in your household have any Covid-19 symptoms.

Important changes to our emergency repairs contact information

From the 21 July 2020 the following telephone contact numbers must be used if you have an out of office hours emergency: 

Emergency Service Contractor Telephone Number
Joiner / Locksmith Turner Group 0800 389 4798
Plumber Turner Group 0800 389 4798
Electrician Turner Group 0800 389 4798
Roof Leaks Turner Group 0800 389 4798
Heating (No heating or hot water, leaking tanks and radiators) Kingdom Gas Services 0800 389 9463
Heating (Elder/ Greenfield St only) ECG 07817 482 637
Gas Escapes Transco 0800 111999
Glazing (board broken windows) Regency Glazing 0795 782 5623
Hydraulic Lift Breakdown Kone 0845 199 9999

 

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